> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ve.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Ve is a desktop browser for macOS. Steps on these pages are carried out inside Ve itself, not on a website, and there is no web version.
> Settings paths are written as `Settings > Section`.

# Troubleshooting

> Fixes for the problems people hit most: sign-in, importing, chat, autofill and permissions.

Each heading is what you see. If yours is not here,
[tell us](https://ve.ai/support).

## Ve will not open, or macOS refuses it

Ve is built for Apple silicon. On an Intel Mac, macOS will not open it at all,
whatever version it is running.

Check the Apple menu, then **About This Mac**. If the chip line says Intel,
there is no build for you yet.

## "No supported browsers found on this Mac"

Ve knows Chrome, Edge, Brave, Vivaldi, Opera, Arc, Dia and Comet by name, and
finds most other Chromium-based browsers on its own. Safari and Firefox are not
supported.

If your browser should be found and is not, it has probably never been opened on
this Mac, so there is no profile to read.

## "No open tabs found (is that browser fully closed?)"

Ve reads the session file your other browser last wrote. If that browser has
never saved one, or the file is encrypted, there is nothing to read.

Quitting the other browser first is worth trying, since it forces the session to
be written. Ve reopens up to 40 tabs in one go.

## I imported my logins but sites still ask me to sign in

Reload the tabs. Cookies arrive in the background, and a tab that was already
open is still showing its old, signed-out state.

If a site still asks after a reload, it is one that ties a session to the
browser it was created in. Those cannot be moved by any browser, and you will
need to sign in once.

## Chat will not answer

Chat needs a model subscription. Browsing works without one; chat does not.

Open `Settings > AI` and connect ChatGPT, Claude, Grok, GitHub Copilot, Kimi or
Gemini, or paste an API key. See [Connect a model](/connect-a-model).

## Chat pauses before it sends, just after launch

Chat talks to a process that starts up alongside the browser. A message sent in
the first moments after opening Ve waits for that process rather than failing.

Give it a few seconds. If it never sends, quit Ve and open it again.

## Fn does nothing

Fn works inside Ve only until you turn on **Global**, so check you are in Ve
when you press it.

To use Fn in other apps, open `Settings > Shortcuts` and turn Global on. It asks
for three macOS permissions at that point; if any shows anything other than
granted, use the **Grant** button beside it.

Fn also stops working if you changed the key. **Reset to Defaults** puts it
back.

## A permission says "Check in Settings"

Ve cannot read the current state. Access may well be granted already.

macOS only reports back on Accessibility, Screen Recording, Microphone and
Camera. For the rest, Ve shows this rather than a status it has not verified.
Use the button beside the row to open the matching macOS pane and see for
yourself.

## Password autofill does not appear

Check the login is saved under `Settings > Password`.

When Ve signs you in on its own it will only use a login saved for that exact
site, and ignores ones saved for related addresses. Filling it yourself is more
forgiving.

## I cannot add anyone to my workspace

Open `Settings > Account` first, then go to **Members**. Landing on Members
directly leaves the buttons inactive, even if you own the workspace.

<Note>
  This one is a bug on our side rather than anything you did. It is being fixed.
</Note>

## Ve is not updating

Ve checks on its own and shows an **Update** button in the sidebar when a
version is ready. If you have not seen one, you are on the current build.

To check by hand, compare your version against the
[changelog](/changelog).

## Related

* [Install Ve](/install)
* [Bring your data across](/import)
* [Privacy and your data](/privacy)