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Each heading is what you’d see on screen. If yours isn’t here, tell us.

Ve will not open, or macOS refuses it

Check which macOS you’re on: Apple menu, then About This Mac. You need Ventura (13) or later. Older than that and Ve won’t open, and there’s nothing you can change in Ve to fix it. Your chip isn’t the problem. The download runs on Apple silicon or Intel, so it’s the macOS version to check.

”No supported browsers found on this Mac”

Ve knows Chrome, Edge, Brave, Vivaldi, Opera, Arc, Dia and Comet by name, and finds most other Chromium browsers on its own. It can’t read Safari or Firefox. If your browser should have been found and wasn’t, you’ve probably never opened it on this Mac, so there’s no profile for Ve to read.

”No open tabs found (is that browser fully closed?)”

Ve reads the session file your other browser last wrote. If that browser has never saved one, or the file is encrypted, there’s nothing for Ve to find. Try quitting the other browser first, which forces it to write the session out. Ve reopens up to 40 tabs in one go.

I imported my logins but sites still ask me to sign in

Reload the tabs. Your cookies arrive in the background, and a tab you already had open is still showing its old signed-out state. If a site still asks after a reload, it’s one that ties your session to the browser it was created in. No browser can move those, so you’ll need to sign in once.

Chat will not answer

You need a connected model. Browsing works without one, chat doesn’t. Open Settings > AI and connect ChatGPT, Grok, GitHub Copilot or Kimi. For anything else, including Claude and Gemini, paste an API key. See Connect a model.

Chat pauses before it sends, just after launch

Chat talks to a process that starts up alongside the browser. If you send something in the first moments after opening Ve, it waits for that process rather than failing. Give it a few seconds. If it never sends, quit Ve and open it again.

Password autofill does not appear

Check the login is actually saved, under Settings > Password. When Ve signs you in on its own, it only uses a login saved for that exact site and ignores ones saved for related addresses. Fill it in yourself and Ve is more forgiving.

I cannot add anyone to my workspace

Open Settings > Account first, then go to Members. If you land on Members directly the buttons stay inactive, even when you own the workspace.
This one’s a bug on our side rather than anything you did. We’re fixing it.

Ve is not updating

Ve checks on its own and shows a yellow Update button in the strip along the top when a version is ready. If you haven’t seen one, you’re already on the current build. To check by hand, compare your version against the changelog.
Last modified on August 13, 2026